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Nermeen Hani Rashed

24 Omarat el Zobat St. off El Haram St.

Giza, Egypt

Mobile: 010-916-8861


E-mail: Nermeen_rashid@hotmail.com


Date of Birth: 10/10/1989

Martial Statues: Single

Nationality: Egyptian


Seeking an opportunity in the entry level at the field of HR or customer service within an organization that allows me to gain experience, work in a high professional and dynamic environment, be a part in a successful team to help in the organization’s success and development, .


  • Bachelor degree of Business Administration, Sadat Academy for Management Sciences, Banking Department.

Graduation Grade: B
Graduation Year: 2010

Graduation project: Made a research about the International Financial Crisis, and its effect on the banking sector, and the stock market in Egypt.
Graduation project grade:Excellent

  • Secondary Stage:Graduated from El Sadat experimental language school.


  • HR Coordinator, GMC Group: from May 2011 – till now:

Job description:
-Making and updating a strong database (soft & hard copies) for all vacancies in the company.
-Helping in the recruiting process through screening and selecting the candidates, and testing their language, computer and soft skills through conducting 1st interviews.
-Helping in employees' training process by making and creating TNA, and making regular assessments and maintaining a strong relationship with them, also contacting different educational centers and evaluating their offers to pick the best out of them.
- Finishing any given tasks from the direct manager.

  • Barclays Bank Call Centerrepresentative: from November 2010 – January 2011
    Job description: Handling all incoming calls from bank clients, providing them with the needed information, handle and resolve customer complaints, record details of inquiries, comments and complaints, communicate and coordinate with internal departments, follow up on customer interactions Finishing any given tasks within the deadline.
  • Mobinil Customer Service representative: from July 2010 – October 2010

Job description: Handling all incoming calls of the Call Center. Providing best possible service to both external & internal customers to achieve highest level of customer satisfaction, handle and resolve customer complaints.

  • Administration Assistant, Horse Engineering works: from Jun 2008- Sep 2008

Job description: Handling the incoming purchasing requests from the engineers, compare them with the Bill of Materials, check the overall price of the requested pieces, process the suppliers data files calculate taxes and make a final order and deliver it to the financial sector, also I did some archiving for the files.


  • Special course about the stock market, at Fortress Company under the supervision of Ms. Doaa Olwy.
  • Successfully finished the advanced phase of the American Language Course.
  • Successfully finished the ICDL course.
  • Contributed in a successful simulation about “Extraordinary General Assembly Meeting to Discuss Opening New Branches for a Bank That Will Utilize According To Grameen’s Bank Way in Offering Loans” in the final semester at college.
  • Was awarded a special certificate of merit for coming up with a new banking service.


Computer Skills

  • Excellent Internet usage, navigation and searching.
  • Microsoft Windows XP, Vista, 7.
  • Excellent knowledge of MS Office 2003 & 2007 Applications.
  • Very good usage of CRM.
  • Very good usage of Oracle based applications.
  • Able to understand and work on any software after a very short period of training.

Language Skills

  • Arabic: Mother tongue
  • English: Excellent written and spoken

Communication Skills

  • Excellent team worker, also able to work independently
  • Able to work under pressure with high sense of responsibility
  • High communication skills.
  • Very hard worker.
  • Very good and quick learner with the ability to catch new experiences and use it in getting the work done
  • Organized with high time management skills.

Reference available upon request